Welcome to Hammerstroke Shop’s FAQ page! We’re dedicated to supporting precision craftsmen like you with reliable tools and delivery. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us.

Product Questions

What types of tools do you offer?
We specialize in premium hand tools and accessories for professionals and DIY enthusiasts. Our menu includes brands like Badger, Hultafors, Starrett, Kreg, and more, covering categories such as tool belts, pouches, complete systems, demolition equipment, and precision instruments. Explore our “Show All Hand Tools” section for a full range.
Are your tools suitable for both professionals and DIYers?
Absolutely! Our products, from Badger tool belts to Hultafors hand tools, are designed for durability and precision, making them ideal for tradespeople working under deadlines and dedicated DIYers planning projects. We focus on quality that matches the needs of true craftsmen.
Do you carry international brands?
Yes, we source globally to bring you the best, including brands like Hultafors (Sweden), Fastcap, and others. Based in Milwaukee, we combine global reach with a local commitment to quality.

Shipping & Delivery

What are your shipping options and costs?
We offer two main shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch. Perfect for urgent tool needs.
– Free Shipping: Complimentary on orders over $50 via EMS, with delivery in 15-25 business days after dispatch. Great for planned projects.
How long does order processing take?
Orders are processed within 1-2 business days. You’ll receive a dispatch notification with tracking information via email once your items are on the way.
Do you ship internationally?
We serve customers worldwide, but delivery may not be available to some Asian countries and remote regions. For specific inquiries, please contact our customer service team.
What if my tools arrive late?
We understand that timely delivery is crucial. We partner with top carriers like DHL, FedEx, and EMS to minimize delays. If issues arise, reach out to us for support.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be in original condition. For details, visit our Returns Policy page or contact us.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process promptly.
Are there any items that cannot be returned?
For hygiene and safety reasons, items like used demolition equipment or opened hand tools may not be eligible. Refer to our Returns Policy for exceptions.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to ensure a secure and streamlined shopping experience.
Is my payment information secure?
Yes, we use trusted payment gateways to protect your data. Your security is our priority, just like the quality of our tools.
Can I create an account to track orders?
Currently, we focus on straightforward purchasing without mandatory accounts. However, you’ll receive email updates with tracking for all orders.

General Inquiries

Where is Hammerstroke Shop based?
We’re located at 518 Saint Francis Way, Milwaukee, US 53226, in the heart of American craftsmanship, serving customers globally.
How can I contact customer service?
Reach us at [email protected] for any questions. We’re here to help ensure your experience is as precise as our tools.

Still have questions? We’re committed to your satisfaction. Email us at [email protected] or check our Returns Policy for more details. Thank you for choosing Hammerstroke Shop—where precision delivery meets precision craftsmanship!

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