Term and Conditions

Welcome to Hammerstroke Shop. By accessing our website at handtoolsale-us.com and making purchases from our store, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using Hammerstroke Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, creating an account may be necessary for certain functions. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Interfere with or disrupt the security or functionality of our website
• Use automated systems to extract data from our website
• Misrepresent your identity or provide false information

3. Products and Services Description

3.1 Product Information

Hammerstroke Shop specializes in professional-grade tools and equipment including:

• Badger tool belts and complete systems
• Hultafors hand instruments
• Starrett precision tools
• Reciprocating saw blades and demolition tools
• Various hand tools and accessories from trusted brands

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product becomes unavailable after you place an order, we will notify you and refund any payments made.

3.3 Product Use and Safety

Our tools are designed for professional use. Users are responsible for:

• Reading and following all manufacturer instructions and safety guidelines
• Using appropriate personal protective equipment
• Ensuring proper training and qualifications for tool operation
• Maintaining tools according to manufacturer specifications

4. Orders and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4.2 Pricing and Payment

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in US dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to market conditions or supplier changes.

4.3 Shipping and Delivery

Shipping Methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

Shipping Restrictions: We ship worldwide except to select remote areas and certain Asian countries. Please contact us if you’re unsure about delivery to your location.

4.4 Order Cancellation

Orders may be cancelled within 24 hours of placement if they haven’t entered the processing stage. Contact us immediately at [email protected] for cancellation requests.

5. Returns and Refunds Policy

5.1 Return Eligibility

To be eligible for return or exchange:

• Items must be returned within 15 days of delivery date
• Items must be unused and in original condition
• All original packaging, tags, and accessories must be included
• Proof of purchase or order number must be provided

5.2 Non-Returnable Items

The following items cannot be returned:

• Reciprocating saw blades with opened packaging
• Demolition tools showing any signs of use
• Tools with removed safety tags or altered safety features
• Personalized or custom-ordered items from Badger Complete Systems or Vests collections
• Items not in resalable condition

5.3 Return Process

Follow these steps for returns:

1. Contact customer service at [email protected] for return authorization
2. Package items carefully in original packaging with all accessories
3. Ship to: Hammerstroke Shop Returns Department, 518 Saint Francis Way, Milwaukee, US 53226
4. Use trackable shipping service as you’re responsible until items reach our warehouse

5.4 Refunds

Refunds are processed within 5-10 business days after we receive and inspect returned items:

• Refunds are issued to the original payment method
• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless due to our error or defective product

5.5 Damaged or Defective Items

Contact us within 7 days of delivery for damaged or defective items. Include photos of the damage and packaging. We will arrange replacements at no additional cost.

6. Intellectual Property

6.1 Copyright

All content on this website, including text, graphics, logos, images, and software, is the property of Hammerstroke Shop or our suppliers and protected by international copyright laws.

6.2 Trademarks

All trademarks, service marks, and trade names displayed on this site are proprietary to Hammerstroke Shop or respective brand owners. Unauthorized use is strictly prohibited.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of this website. This license does not include any resale or commercial use.

7. Limitation of Liability

7.1 Product Liability

Hammerstroke Shop’s liability for any claims related to our products is limited to the purchase price of the product. We are not liable for:

• Consequential, incidental, or indirect damages
• Improper use, maintenance, or storage of tools
• Failure to follow manufacturer instructions and safety guidelines
• Normal wear and tear or product deterioration

7.2 Website Use

We strive to ensure website accuracy and availability but do not guarantee error-free operation. We are not liable for:

• Temporary unavailability of the website
• Technical issues beyond our reasonable control
• Inaccuracies in product descriptions or pricing

7.3 Professional Use Disclaimer

Our tools are designed for professional use by trained individuals. Users assume all responsibility for:

• Proper tool selection for specific applications
• Adherence to local safety regulations and standards
• Maintaining appropriate insurance coverage for professional activities

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Wisconsin. Any disputes shall be resolved through good faith negotiation, and if necessary, through the courts of Milwaukee County, Wisconsin.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

12. Professional Commitment

At Hammerstroke Shop, we understand that precision craftsmen demand excellence in every tool they use. We extend this commitment to excellence to every aspect of your experience with us. We’re dedicated to providing professional-grade tools and outstanding service to support your craft and business.